Palmer Metals delivers to the UK, Ireland, Jersey, and Guernsey.
Orders with a UK billing address may, at our discretion and with prior authorisation, be delivered to an alternative UK address.
Delivery to any address other than the billing address is entirely at the buyer’s risk.
We do not accept responsibility for deliveries to:
Multi-occupied buildings
Workplaces
Reception desks or concierge services
For orders with a billing address outside the UK, delivery will only be made to the billing address.
We are unable to process orders where the billing address is in one country and the delivery address is in another. Please do not request exceptions to this policy. Orders placed that do not comply will be voided and fully refunded.
Due to signature requirements, we cannot deliver to PO Boxes. Delivery to BFPO addresses may be possible—please contact us before ordering.
We aim to dispatch orders within three working days (excluding weekends). During busy periods, dispatch may take slightly longer.
Telephone orders may take additional time to process, as they must be entered manually. Online orders are processed more quickly.
Once dispatched, delivery times vary depending on the shipping method selected. Please note that the delivery option chosen at checkout does not affect dispatch speed.
We cannot be held responsible for delays caused by courier services and are unable to refund postage for late deliveries.
Orders are processed and dispatched strictly in the order they are received, regardless of delivery method.
You will receive an email confirmation once your order has been dispatched.
Please allow the full three working days before contacting us regarding dispatch. We are unable to provide dispatch dates over the telephone.
If an issue arises, we must follow courier investigation procedures, which may take up to 21 working days within the UK, and longer for international deliveries. Goods will not be resent until investigations are complete. A courier signature constitutes proof of delivery.
Occasionally, items may be out of stock due to the wide range of products we offer. Pre-orders are not available, as prices may vary between batches. If an item is unavailable, we can take your details and notify you when it is back in stock.
At checkout, customers may choose from:
First Class Post (not trackable)
Recorded Delivery
Special Delivery
You will be notified by email when your order is dispatched, including tracking details where applicable.
Due to the nature of our products, we only accept responsibility for delivery to the billing address. Delivery to any other address is entirely at our discretion and risk transfers to the buyer.
Once a signature is obtained, this is considered proof of delivery.
If a parcel is reported as lost, we reserve the right to fully investigate and may choose to refund rather than resend. We will not resend goods to the same address following a loss.
Drop shipping, postal hotels, and PO Box deliveries are not permitted under any circumstances.
The COMMENTS box is not for delivery instructions. If you request that a parcel be left with a neighbour, this will be taken as written consent that you accept full responsibility for the delivery.